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The mGuard User Conference in Houston

10 Jun
The mGuard User Conference in Houston

Good afternoon, Dear Readers:

This, I believe, is the longest blog post I’ve ever written. You are forewarned to get your coffee now, before you start, so you can read the whole thing. Naturally, I have a lot to tell you, and there are many pictures. So get your coffee, tea, muffin, or whatever else you like to drink or nibble, and settle in for a lot of info, foodie and not. This is also the first blog post with a lot of technical information in it–I hope it’s understandable even if you aren’t an IT professional.

And away we go!

Remember a couple of years ago I wrote about The Day of Two Desserts?  It’s happened again, but not quite in the same way. And I think it’s more than two. Oh, yeah–fallen WAY off the “healthy eating” wagon again. It was delicious.

Last week I was lucky enough to go to a conference here in Houston that was not only interesting, but diverse in flavors. Believe it or not, it wasn’t food-related, either! The mGuard User Conference, held at the the Marriott West Loop by the Galleria (ironically located next door to the Houston location of my alma mater, Tulane University), was specifically for IT people in industrial cyber-security. Like the last one, I was the lone copywriter in attendance. I passed on the cocktail reception of affiliate Phoenix Contact’s Customer Technology Center the night before; it was a really long drive on Beltway 8 with tolls, and then a 40-mile drive home at night. . .then I would have to get up early the next morning. No. I missed breakfast on the first day, but managed to make it on Thursday. I’ll explain a bit more about that Houston traffic later.

I had a schedule, but I had no idea there were delicious breakfasts AND lunches included in this conference, as well as Seattle’s Best Coffee and snacks all day long!  And yes, I did again forget the words “gluten-free” and just said “thank you.” Oh, and dinner at NASA. Keep reading, I’ll tell you all about it.

The purpose of attending this conference, like the trade show two weeks prior, was to network and market myself to people who are most likely to need a copywriter who understands things about IT. After 8 years in IT supporting the space program, I do understand things like cloud computing, data centers, and I get Big Data. I knew exactly what APT meant, too–“Advanced Persistent Threat,” a really bad one that doesn’t stop; they just keep trying. So I market myself and talk to people who deal with these things every day. In this case, these are people who are on the front lines of cyber-security, and keeping people safe. It’s not just about messing with your Twitter account.

Now, again, it wasn’t about the food, and it wasn’t why I went. (That’s what we call a “benefit” or “bonus.”) Nor was the cool coffee cup and the neat little laser pointer and tiny flashlight. (I don’t have a cat anymore, so I can just laser-point to stuff on my desk.)  I watched two live hacking demonstrations, one that showed how an mGuard product blocked a direct attack. (I also have product information to read more about them, so I can write articles for my copywriting website about these things.) Towards the end, those nice little cards they had on the tables with Marriott logo came in handy for me to write headlines. One man from Austin saw me later and told me he saw me writing feverishly! Well, that’s the truth–I couldn’t take notes fast enough, then the bug for headlines hit me, and I thought my hand was going to fall off.

During the first live hacking demonstration, it took about ten minutes for the bloke to sign in, bypass security and hack his way into something. When you’re talking about a chemical plant, or the steel mill’s blast furnace that was hacked in Germany, you’re dealing with loss of life, damage in the physical plant, trade secrets being lost and exploited and shutdown of operations. In most, if not all cases, cyber-attacks can, and will, cost the company a lot of money.

One speaker pointed out that a DOS (“denial of service”) attack, which floods the target’s site rendering it unusable, can be had online for about $150. No kidding. No, I have no plans to shop for a hacker. Just because you can doesn’t mean you should. With more and more of everything moving online onto The Internet of Things, the threat and dangers of people with ill intent is a bigger and bigger deal. (As well as a bigger industry.)

Industrial cyber-security involves keeping attacks from places like chemical plants, which we have here in Pasadena, and in places like Chalmette, La. (My Grandmother lived in nearby Arabi, in St. Bernard Parish.) Anywhere that can suffer massive damage from a network intrusion is vulnerable. With the news about Big Data revolutionizing efficiency of operations at Rolls-Royce’s industrial division, cyber-security is more important than ever. Listen–Rolls-Royce is working on self-sailing ships, much like Google’s (in)famous self-driving car. Remember the movie Speed? Can you imagine one of the self-sailing ships getting hacked and hijacked? Every old disaster film would be coming true in a heartbeat–that’s how fast someone can get into a network, and nobody knows what’s happening until it’s over and they have to do damage assessment and disaster recovery. It’s a really big deal.

Oh, and how does this happen so easily? In so many offices, there are User IDs and passwords on a Post-It note on monitors, because they just HAVE to keep that handy. Handy for someone interested in sabotage too, but for some reason, it doesn’t dawn on these folks to keep it safe. I used to keep that on a Post-It note, too–locked in my desk drawer at all times until needed. But then, I worked in IT, and had mandatory training in things like that. I also paid attention.

Other inroads to critical network infrastructure could be by service people connecting to the customer’s network with their own laptop and taking malware back to their company. Even worse, receiving a “vetted” flash drive from a client and finding out how badly it was infected, because no security updates were done in a long time. Or their current security didn’t stop something. Happens all the time.

It was pointed out very well when I found one of the little cards on the table with this handwritten on it:

What happens when Josh does field service and plugs his computer into the customer’s network?

Well. . .anything can happen, really. Or Josh could go into the network and have a field day–depends on whose side he’s on. Or he could just have a little fun with making the network entertaining. However, I don’t know Josh, so you see why it’s a big deal.

No, there is no 100% fail-safe solution, no “magic pill.” But what works best is a combination of good security hardware and software, due diligence in keeping up with updates and security patches, and staying on top of educating employees on the importance of best practices for security, and making sure they are followed on a daily basis. That’s how you can best keep a network safe in an industrial setting. (Crossing your fingers helps on top of that, too.)

One of mGuard’s many offerings are a private cloud and a VPN (virtual private network.) I actually have a VPN on my small laptop that I travel with, so I also know how that works. Lot safer than being hacked at Starbucks–and that’s true of company laptops, too–and I’ve done that as well.

One point made that there are basically three types of people who can do damage by getting into computer systems: governmental agencies (FBI, CIA, etc.), hackers (i.e., Anonymous) and. . .employees. And who is the most likely individual to do something like this? The one who wears the company’s badge.

LOTS of talk about The Internet of Things. I mentioned that term recently when I wrote about the Internet-connected Crock Pot. I mentioned the Rolls-Royce story to Sid Snitkin from ARC Advisory Group, and asked him if he thought things were becoming techie for the sake of being techie. He agreed–the tech guys want to do more and are pushing the envelope. I told him about the Wemo-enabled Crock Pot that you can remotely control with an app, and asked him the same question: “Do you really want your dinner connected to your Wi-Fi?” Mr. Snitkin hadn’t heard about that Crock-Pot, but was quite amused by it.

On the long tables in the conference rooms were little IKEA bowls with hard candy (I checked the bottom, the tags were still on them) and pitchers of water with small glasses. I helped myself to some ice water and noticed something in the bottom of the glass. I thought there was something that fell out of the pitcher! No, just a design element:

A bubble.

A bubble.

 

Yes, there’s a bubble in the base of the glass. EVERY drinking glass in this hotel (or at least the ones we used.)  Scared the daylights out of me for a minute until I realized what it was. Just a little bubble in the base. Jury’s still out on whether it’s a good element or not.

Now. . .let’s get to the food. Remember when I said I believe you can’t have a bad meal in a Marriott? I still believe that.

While I missed breakfast the first day, I was graciously invited to lunch AND dinner. Both were wonderful. Lunch on the first day was Italian. . .oh, was it ever. We started out with Cesar Salad and an antipasti spread with grilled veg, prosciutto, salami and provolone cheese. Then the hot plates held delicious tortellini with cheese and pesto and roast chicken. Yes, I had a few of the really delicious tortellini, even though it was *not* my birthday. I passed up the bread sticks and butter, but I could smell the wonderful bread-y aroma.

Then I found dessert on the other side. I thought it was like the tiny Tiramisu I had two weeks before at another Marriott hotel, but I couldn’t see that far. Get a look at this:

Cheesecake and small cannoli. They were about the length of your index finger.

Cheesecake and small cannoli. They were about the length of your index finger.

 

A closer look at the delicious cannolli:

Delicious, not too sweet, with pistachios and chocolate. There is nothing wrong here.

Delicious, not too sweet, with pistachios and chocolate. There is nothing wrong here.

Never mind how many cannolis I might have accidentally eaten. Obviously, any dieting became vaporware at that point. (For you non-techie folks, that means it went away in light of such deliciousness. POOF! Gone.) I wish I could have brought home a few for my Neighbor R, but I didn’t have a way to get them home without smashing them in my business bag. Long time ago, I had one of those hard-sided briefcases for college, but. . .it’s gone, and they don’t make them like that anymore.

Now, deliciousness didn’t end there. I noticed that there was a “dinner at NASA,” but had no idea what I was in for. You can read more about it here, but we were in for a real treat. Retired astronaut Dr. Storey Musgrave was our keynote speaker at Space Center Houston, and he had a lot to say. He’s a really nice man, too–he took pictures with anyone who asked, and before the Phoenix Contact official photographer took my picture, I begged him for a selfie:

Me and the wonderful Dr. Musgrave.

Me and the wonderful Dr. Musgrave.

I made it smaller so it’s not badly pixelated (and because I look bad enough.) Thank heavens I bought a 3 Way Poncho at the holidays; unfortunately, I shrunk the black one this weekend!

Dinner was a bit simpler but no less delicious at NASA. Servers walked around with appetizers, which included. . .BACON WRAPPED SHRIMP! I don’t remember what else they had–I was only interested in the shrimp, but difficult as resistance was, I didn’t eat THAT many.  For dinner, we were served some tasty fish, stewed beef, green beans, and even French fries! (I passed on the bread, which many folks used to make sandwiches with the beef.) When those of us who drove arrived, dessert was already out, and I was able to talk to one of the servers beforehand. Take a look at this beautiful tart:

The pie of mystery.

The tart of mystery.

I wasn’t sure what kind it was; the lighting in Space Center Houston is not conducive to a culinary event, since its focus is on space, science and everything related to it. I asked one of the very nice servers what it was; they were working their paws off, so the man I talked to was caught short. He couldn’t remember! I asked, “is it blueberry, by chance?” YES–it was. Mystery solved. So after dinner, and before Dr. Musgrave’s wonderful presentation, this is how that lovely tart was served:

Blast off to heaven, y'all.

Blast off to heaven, y’all.

You weren’t expecting freeze-dried anything, were you? Freeze-dried “astronaut food” is actually for sale at the gift shop during business hours, but no, this was the real thing. Like I said, any thoughts of “diet” and “clean eating” became vaporware at that point. Yes, it was worth it–and like a holiday, not a regular thing for me. (At this writing I’m back on the clean eating again.)

You may have heard the story about the Galileo shuttle craft from the original Star Trek series that was passed around and fell into disrepair. It was bought and restored by fans, and is now parked at Space Center Houston:

The Galileo shuttlecraft, used to go from the Enterprise to other ships or planets via the cargo bay (I think.)

The Galileo shuttlecraft, used to go from the Enterprise to other ships or planets via the cargo bay (I think.)

You can’t actually go IN the Galileo; it’s not really a space ship. The article can tell you more; it’s just an empty prop. The scenes that were aboard the Galileo were actually shot on a Desilu sound stage. Behind the Galileo (out of sight) is a replica of the console that you saw on the show. And of course, there’s a board nearby with the history of it, too. Neat, huh?

You’ll be happy to know that I did NOT indulge in the open bar, even though I was just a few miles from home. Two reasons: one, I don’t drink and drive, and two, it’s not nice to run the risk of getting tipsy in front of people you might be doing business with. Just not good business practice. Now, there was an executive coach to and from the hotel, but I didn’t want to go back to town then drive home again. There were also adult beverages on the bus, but no facilities. I didn’t hear about anyone having problems, so I guess everything went fine.

The folks on the bus also had a first-hand look at what us locals were talking about when we said “Houston traffic.” The event organizers were told by several local attendees to LEAVE EARLY, so they adjusted the schedule in order to do that. I myself left the hotel at 4 in order to get home and change. I arrived home at 5:30, and had just enough time to change, freshen up, change my jewelry and drive to NASA. Those of us who did that arrived before the buses.

The buses were able to take the HOV (“high-occupancy vehicle”) lanes, which means 2 or more passengers. (In New Orleans, it’s 7.)  Since I was taking METRO park-and-ride buses in the 9 months I worked downtown, I saw all the traffic while we passed it; at least, until the bus stopped for traffic in the HOV lanes. The passengers were shocked to see the amount of traffic; most came from smaller places, with a few from nearby Baton Rouge, LA. We who live here know what’s out there, and they found out we weren’t kidding. Houston was the 4th largest city in the US when I moved here in 1998; now it’s 3rd, but only by a fine margin. In the last six or seven years, Houston traffic has quadrupled with so many people migrating here, and there’s no sign of that slowing down. When companies like U-Haul show statistics that their trucks keep going to Texas, you know what’s going on.

It’s the Great State of Texas for a reason. But really–we’re full, OK? Austin is bursting at the seams with the Californians who tend to chose it over Dallas or Houston, and even the Austinites aren’t happy about that. So please, we can’t handle any more mass inbound migration.

The next day, Thursday, I managed to make it for breakfast. I left home at 6:30, and spent 30 minutes on a stretch of road near home that took me about 2 miles. Amazingly, though, I handed the key to a valet right at 8:00 am, and was able to eat some delicious eggs, sausage, bacon, and coffee until it was time to go to the seminars.

Oh, and one thing I forgot to mention was that not only was there a retail Starbucks on the first floor lobby, we were actually served Seattle’s Best Coffee, which is smoother than the sharper-edged Starbucks coffee. (I’m talking about brewed coffee, not the fancier Frappuccino stuff.)  AND–get this–they had flavored syrups available! Upstairs they had sugar-free hazelnut! ! It was like they knew I was coming, and all that decaf was just for me! So awesome!

Another wonderful thing we were treated to (at least, in the ladies’ room) was the opportunity to try this from Sun Coast Salts:

The one-minute hand massage. Smells as good as it looks.

The one-minute hand massage. Smells as good as it looks.

 

Yes, I was indeed tempted to bring a jar the next day and take it home–but I didn’t. I’ll get some soon. This one is called Ocean Breeze, and was also available in the Marriott gift shop (but of course, I forgot to stop there on the way out.)  I couldn’t find the company’s location on the website, other than to say they charge sales tax for purchases made in Texas. Someone told me they were in Galveston, which would make sense. It smells wonderful, and really does exfoliate your hands when you massage it for a minute or so. Rinse really well, especially if you are wearing rings.

If you need a nice gift for someone soon and are out of ideas, I just gave you one. You’re welcome.

I also lucked out and walked right up to the hotel’s general manager, a nice man named Reed Randolph. I told him how tasty lunch was on Wednesday, and he said that Thursday’s was going to be even better. It was.

Mr. Randolph also sent me some additional pictures of their food styling at the Marriott West Loop for your enjoyment.

image005

photo

photo(2)

 

photo(1)

You’re welcome.

Before I talk about Thursday’s lunch, let me drop in a little cultural history. Texas has a long history of Hispanic cultural influences, from both the American side (like Spaniards that found their way here) and the Mexican side. (Yes, I know, California, Arizona and New Mexico, too, but this is about Texas.)  One of those is Mexican food, which has morphed into what’s called “Tex-Mex.” That is, Mexican food with Texas influences, leading to all kinds of tasty things. My Dad will tell you that Mexican food all tastes the same, and doesn’t understand why I, born and raised in New Orleans, developed a taste for it when I got older. One manager I used to work with at Boeing would say that “Mexican food is just the same five ingredients arranged differently.” That’s funny, but I don’t really agree. But when it comes to taste, everything is relative–one person’s favorite thing to eat is another person’s “won’t-touch-it-with-a-ten-foot-pole.” Me and the GER both love cilantro, but there are some people for whom cilantro tastes like dish soap, including Ina Garten, The Barefood Contessa. No kidding.

Hispanic folks have been migrating to Texas for, well, quite a long time, and it’s not uncommon to find Spanish-speaking folks in places like Chinese buffets and even the odd Japanese steak house, either serving or working in the kitchen. You can bet that they do NOT speak Japanese, even if they speak perfect English. Many of the servers at the Marriott were nice (short) Hispanic ladies with lovely accents, and were very helpful. Why do I bring this up? Lunch on Thursday.

Thursday they served us. . .Mexican food. Oh, YES!!! Now, going out for Mexican food in Houston is like going out for red beans & rice or a shrimp/oyster po-boy in New Orleans. But mGuard is a company based in Germany, and I’d guess that at least 50% of the attendees were from out of town. (There were many German accents in that conference, too–so how often can you get a burrito in Berlin?)  I had breakfast with two men from Canada, and one was born in Africa; they worked for the same company. (I told one of them about Nite Guard, since he and his wife are battling raccoons, and are forbidden by Canadian law to defend themselves against the invasive critters.) Another nice man was born in Argentina. You get the idea–many folks don’t have the opportunity to have really good Mexican food like we do here, on nearly every street. So this was a treat for some faraway guests. I hope they enjoyed it.

Tamales are a traditional Mexican thing, and, I’m told, a lot of trouble, so most folks don’t make them all the time, and save them for Christmas. Having eaten a good sampling of tamales in my life, I have yet to have a bad one. So imagine my surprise when, along with the Ancho salad dressing with the surprise heat, I find TAMALES. Oh, yes. . .I had two, they were small. There was also fajita fixings, but I skipped the tortillas and just had the fillings.

One taste, and you know there were some Mexican abuelas (grandmothers) working in the kitchen. Nobody makes tamales like a Mexican grandma!

Then I saw it–dessert.

IMG_2102[1]

Isn’t it beautiful?

Say it with me: Flaaaaaan. . . .

Yes, it was rich, creamy and just the perfect amount of sweet with whipped cream on top. If you’ve never had a real flan, consider finding a recipe and making one. Fortunately, I missed the churros that were also there, otherwise I’d need help getting down the stairs. (No elevator up there, just some steep stairs.)  Last time I had churros was at the Marriott in Delray Beach, Fl, at Bootcamp. They served it with melted Nutella. . .I’m so glad I missed them this time, or I would have slept through the next session on Securing The Internet of Things.

After all the sessions and the networking coffee breaks, we had a short but interesting Q&A session, and then it was over. I brought home two of these lovely coffee cups, with permission, since there were a number of them left over, and gave one to Neighbor R:

For use while working on your Virtual Private Network.

Intended only for use with Virtual Private Coffee Pot.

Unlike last time, I did pay for parking, but it was $20 for both days, and is a business expense, since I went to do some marketing. The valets were also very nice.

You know, nobody says on their deathbed, “I’m so glad I passed on that cannoli.” Sure, if I were allergic I would have skipped a number of things. But since I don’t. . .I had some. Despite my luck to attend two conferences in a month’s time, I do not have these kinds of opportunities very often.

In the afternoon there were some hubcap-sized cookies along with fruit and granola bars. I took two cookies with me intending to bring them to Neighbor R on Thursday evening. However, when it was over, I went to Trader Joe’s in town for a few things, and was in traffic long enough to where I was chewing my nails. . .so the giant chocolate chip and oatmeal-raisin cookies kept me from starvation on the I-610 South loop to I-45 South. But I got Neighbor R three bottles of her favorite Pinot Grigio wine from Trader Joe’s, and she forgave me for eating the cookies. (Yes, they were delicious, too.)

Many thanks to mGuard, Phoenix Contact and Innominate for such an interesting, informative conference and graciously allowing me to attend and network. (And eat!)

Many thanks to Reed Randolph and his wonderful staff at the Marriott West Loop for making the conference a success with such tasty food and personalized service.

Many thanks to Space Center Houston and Dr. Story Musgrave for a memorable event–and the selfie!

And many thanks to the awesome Joshua Boswell, whose training is slowly giving me the confidence to go out and do things like this without feeling really stupid.

Now, if you’ll excuse me, I’ve got to go exercise until I drop. Not going to get anywhere if I don’t. If it rains, the bike will stay indoors and I’ll get back on the Nordic Track.

I’ve got a few posts in the draft folder that I hope to finish for you soon. Meantime, have some good food, and enjoy it.

Happy Dining!

 

 

 

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